Returns & Exchanges
Returns & Exchanges Policy
We want you to love your GLEMES piece. If something isn’t right, here’s how we make it right.
30 Days
You have 30 days from delivery to request a return or exchange.
48-Hour Support
Contact us within 48 hours of receiving a wrong or defective item — we’ll guide you through the next steps.
Original Condition
Items must be unused, unworn and in their original packaging to be eligible.
How long do I have to request a return?
Our return and exchange policy lasts 30 days from the date you receive your order. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
What items are eligible for return?
To be eligible, your item must be unused and in the same condition you received it, and it must be in the original packaging. Several types of goods are exempt from return, including perishable goods, intimate or sanitary goods, and items that are hazardous materials or flammable liquids.
I received a wrong or defective item — what should I do?
We’re so sorry! Please contact our Customer Service Team within 48 hours of receiving your parcel, with a photo of the item and your order number. We’ll arrange a replacement or refund as quickly as possible.
How do I start a return?
Email us with your order number, the item you’d like to return, and the reason. Once approved, we’ll provide the return instructions and address. Please do not send items back without prior approval from our team.
When will I receive my refund?
Once your returned item is received and inspected, we will notify you of the status. If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Are there any non-refundable items?
Yes — several types of goods are exempt from being returned. This includes perishable goods, intimate or sanitary goods, hazardous materials, and any item marked as final sale. Gift cards are also non-refundable.